By BoLOBOOLNE payday loans

Microsoft’s 3 levels of Technical Support

A fair bit has been written about a security fix for IE that Microsoft pushed out about a month ago — the now infamous KB931768 fix.  This security fix has a bad habit of making IE unusable for a lot of people, particularly Vista users, because of problems opening the "navcancl" file.  A couple of coworkers and I have had a slightly different problem.  For us, as soon as we open IE, we get a file download dialog asking what to do with the HTML file that it should be displaying, and IE shuts itself down instantly upon answering the dialog.

launching IE7

This variation of the problem isn’t covered by Microsoft’s KB article on how to workaround the KB931768 problems.  I had good luck uninstalling the hotfix.  (Start -> Control Panel -> Add/Remove Programs -> Check "Show Updates" -> Windows Internet Explorer -> Security Update for Windows Internet Explorer 7 (KB931768) -> Remove )

[Update 6/12: I spoke too soon.  Last night, Windows installed the hotfix again and IE is back to broken.  My IT department advises shutting off auto-update.  Nice.]

One of my co-workers who was having the same problem went through the MS tech support stack and was told to re-install Windows.  I love it.  MS has 3 ways of dealing with any software problem, and having been spending the last couple of weeks wrestling with Earthlink’s attrocious customer support I’m imagining 3 tiers of support staff to deliver this message:

Tier 1 support: Reboot your computer.  Did that fix your problem?  Okay, let me transfer you.  Please hold.

Tier 2 support: Re-install the application in question.  Did that fix your problem?  No?  I’m very sorry.  Please hold while I transfer you.

Tier 3 support: Re-install your operating system.

The last one is pretty much guaranteed to work since by the time you re-install the OS and all your apps, the computer looks nothing like what you had before.  Because of this, very few people are willing to go through with it.

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